Support
Help with Scoutics FPL and the Scoutics website.
Founding Insider beta feedback
Using Scoutics as a Founding Insider? Tell us what works, what breaks and what is missing. Your message goes straight to the Scoutics team and we reply by email from a real person.
The more specific the better: the page and sport or team you were on, what you expected and what you saw. We use your email only to reply and keep your message so we can improve Scoutics. Do not send passwords or card details.
Prefer email? Write to javid@scoutics.ai.
Contact Scoutics
javid@scoutics.aiDescribe what happened and which screen you were using. Your app version, device model, and a screenshot of the error can help us investigate.
Do not send passwords, sign-in codes, payment-card details, or private keys. Remove personal information from screenshots that is not needed for your request.
Common questions
Signing in or returning to the app
Use the same sign-in method you used to create your Scoutics account. After browser sign-in, return to the app. If sign-in fails, send the displayed error to support without sharing your password or verification code.
Importing an FPL squad
Open Squad and search for your manager or team name, or enter your numeric FPL Team ID. The Team ID is the number after /entry/ in your FPL history address. Scoutics does not need your FPL password. Review the imported squad, bank and available free transfers before calculating.
Player forecasts and fixtures
Stats lets you browse player rankings and fixtures separately from your transfer plan. Use the question mark beside Explore players for definitions. Forecasts are estimates, not guaranteed points. A dash means data is unavailable; pull down to refresh or use Retry if a request failed.
FPL Pro purchases, restoration and cancellation
For a subscription purchased in the iOS app, use Restore Purchases in the FPL Pro section or Manage to open Apple's subscription settings. Use the same Apple account that made the purchase. Scoutics website subscriptions and Apple FPL Pro subscriptions are separate products; contact support if you need help identifying a charge.
Account or privacy requests
For help with your account, or to request access to or deletion of your account information, contact javid@scoutics.ai. See the Privacy Policy for information about data handling and retention. Contacting support is not the same as cancelling a subscription.
Scoutics is an independent application and is not affiliated with or endorsed by the Premier League.